Job Description

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

Role

We are looking for an Information Security Engineer to join our team. This is a remote role in Costa Rica, reporting to the Senior Manager, Information Security Engineering in the Enterprise Security department. As a member of the Enterprise Security team, you will be responsible for helping to protect Zscaler’s corporate data, focusing on Data Protection operations. The role focuses on implementing and operationalizing Zscaler security tools and continuously improving the fidelity of the alerts that are produced from those systems.

What You’ll Do (Role Expectations)

• Implement and provide tuning recommendations for data loss prevention solutions
• Perform periodic reviews of the data protection program with recommendations for improvement
• Maintain strong relationships with business partners to understand where sensitive data lives and what controls can be put in place to protect it
• Respond to and improve processes for data loss prevention alerts
• Focus on data protection solutions in a SaaS-first landscape, with an emphasis on Google Workspace

Who You Are (Success Profile)

• You are a natural problem-solver who is energized by tackling complex challenges, knowing that finding solutions delivers the greatest impact.
• You possess a true growth mindset and are committed to continuous development, actively seeking feedback to become a better partner and a stronger teammate.
• You operate with urgency, balancing speed and quality to deliver high-impact results in a high-growth environment.
• You are highly data-driven, using analytics and evidence to uncover truth and guide informed decision-making.
• You are resilient and adaptable, viewing change as an opportunity and navigating complexity with a steady hand.

What We’re Looking for (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• Experience with a variety of data loss prevention tools, focusing on various exfiltration avenues, like web, endpoint, and email
• Proven working knowledge of reviewing DLP alerts, reducing false positives, and moving controls to blocking state with minimal impact to the business
• Understanding of various data stores, including in the cloud and SaaS, to be able to deploy monitoring functionality and controls
• Experience in various areas of security, with working knowledge of applying compensating controls and/or monitoring when primary controls/traditional solutions can’t be implemented

What Will Make You Stand Out (Preferred Qualifications)

• Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
• Experience with Zscaler security tools, particularly ZIA DLP (IDM, EDM, CASB) and DSPM
• Automation and/or AI skills to help with data processing and tuning opportunities

#LI-AJ1 #LI-Remote

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Learn more about Zscaler’s hybrid working model and benefits here .

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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